Privacy Policy

Last Updated: November 15, 2025

1. Introduction

HappyTrails ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website happytrailstravel.in and use our travel booking services.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Contact Information: Name, email address, phone number
  • Travel Information: Destination preferences, travel dates, number of travelers
  • Communication: Messages and inquiries sent through our contact form
  • Booking Information: Passport details, visa information (when booking)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

  • Usage Data: IP address, browser type, device information, operating system
  • Cookies: Session cookies for website functionality and user preferences
  • Service Worker Cache: Cached resources for offline functionality and improved performance
  • Analytics: Pages visited, time spent on pages, navigation patterns

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: Processing and managing your travel bookings and inquiries
  • Communication: Responding to your questions and providing customer support
  • Notifications: Sending booking confirmations, travel updates, and important information via WhatsApp, email, or SMS
  • Improvement: Analyzing usage patterns to improve our website and services
  • Marketing: Sending promotional offers and travel deals (with your consent)
  • Legal Compliance: Complying with legal obligations and protecting our rights

4. Data Storage and Security

4.1 Storage Methods

Your information is stored securely using:

  • Google Sheets: Form submissions are stored in encrypted Google Sheets with restricted access
  • Google Apps Script: Data transmission via secure HTTPS connection
  • Service Worker: Local browser caching for improved performance (no personal data stored locally)

4.2 Security Measures

We implement industry-standard security measures including:

  • SSL/TLS encryption for all data transmission
  • Content Security Policy (CSP) to prevent unauthorized scripts
  • Regular security audits and updates
  • Access controls and authentication for data access
  • Secure password policies for staff accounts

Note: While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Third-Party Services

We use the following third-party services that may collect and process your information:

  • Google Apps Script: For form processing and data storage (Privacy Policy: Google Privacy Policy)
  • WhatsApp Business: For customer communication (with your consent) (Privacy Policy: WhatsApp Privacy Policy)
  • Unsplash: For displaying images on our website
  • Clearbit: For displaying partner logos
  • CDN Services: For faster content delivery (jsdelivr.net)

These services have their own privacy policies governing their use of your information. We recommend reviewing their policies.

6. Your Rights Under Indian Law

Under the Digital Personal Data Protection Act, 2023 (DPDP Act), you have the following rights:

  • Right to Access: Request a copy of your personal data we hold
  • Right to Correction: Update or correct inaccurate information
  • Right to Erasure: Request deletion of your data (subject to legal requirements)
  • Right to Data Portability: Receive your data in a structured, commonly used format
  • Right to Withdraw Consent: Opt-out of marketing communications at any time
  • Right to Grievance Redressal: File complaints regarding data processing

To exercise any of these rights, please contact us using the information provided in Section 11.

7. Data Retention

We retain your personal information for the following periods:

  • Active Bookings: Duration of travel + 1 year for customer service and legal purposes
  • Inquiries: 6 months from last communication
  • Marketing Consent: Until you withdraw consent or 2 years of inactivity
  • Legal/Compliance: As mandated by Indian law (typically 7 years for financial records)

After the retention period, we securely delete or anonymize your personal information.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

  • Essential Cookies: Required for website functionality and security
  • Service Worker Cache: Enables offline access and improves performance
  • Preference Cookies: Remember your settings and preferences

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Browser Instructions:

  • Chrome: Settings → Privacy and security → Cookies
  • Firefox: Settings → Privacy & Security → Cookies
  • Safari: Preferences → Privacy → Cookies

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries outside India, including:

  • United States (Google services)
  • European Union (CDN services)

We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates the most recent revision.

Notification of Changes: We will notify you of significant changes by:

  • Posting a notice on our website
  • Sending an email to registered users
  • Updating the "Last Updated" date

Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions, to exercise your rights, or to file a complaint, please contact us:

  • Email: info.happytrailstravel@gmail.com
  • WhatsApp: +91 7288969877
  • Business Hours: Mon-Fri: 9:30 AM - 6:30 PM, Sat-Sun: 10:00 AM - 4:00 PM

Data Protection Officer: For data protection inquiries, contact our DPO at the email address above.

13. Grievance Redressal

If you have concerns about how we handle your personal data, you may:

  1. Contact us directly using the information above
  2. We will respond within 30 days
  3. If unsatisfied, you may file a complaint with the Data Protection Board of India

14. Governing Law

This Privacy Policy is governed by the laws of India, including:

  • Digital Personal Data Protection Act, 2023
  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices) Rules, 2011

Any disputes shall be subject to the exclusive jurisdiction of courts in India.

15. Consent

By using our website and services, you consent to:

  • Collection and processing of your personal information as described
  • Use of cookies and tracking technologies
  • Communication via email, WhatsApp, or phone for service-related purposes

You may withdraw consent at any time by contacting us.

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